Water Heater Emergency vs Regular Service — When to Call Now

Leaking water heater or no hot water? Which is an emergency and which can wait. Priority guide for Greater Vancouver homeowners.

Emergency: Act Immediately

Water pouring from the tank or any fitting: shut off the cold water supply valve on top of the heater immediately. Gas smell near the water heater: evacuate and call FortisBC or 911 from outside. Carbon monoxide alarm sounding: evacuate immediately. Water heater in a finished living space actively flooding: shut off water and power, contain water with buckets and towels. Visible flames or smoke from the water heater: evacuate and call 911.

Urgent: Schedule Same-Day

No hot water with vulnerable household members (elderly, infants, medical conditions). Water leaking from a pipe connection or valve at a drip rate: place a bucket under the leak. Pilot light will not stay lit after following relighting instructions. T&P relief valve continuously discharging water. Tank making loud popping or rumbling sounds that started suddenly. Rusty or discoloured hot water that started today: possible tank interior failure. Gas odour detected intermittently near the water heater.

Schedule at Your Convenience

Hot water runs out faster than it used to (gradual decline over weeks or months). Water temperature fluctuates slightly. Tank is over 10 years old and you want a replacement assessment. Annual maintenance is due. Considering upgrading to a tankless unit. Water takes longer to heat up than before. Hearing occasional popping sounds that have been present for a while.

Safety Reminder

If you smell gas, suspect carbon monoxide or believe there is an immediate danger, leave the property and contact emergency services or the appropriate gas emergency authority. Do not remain inside — exit the building immediately and call for help from outside.