HVAC Help Starts Here — 24 Hours a Day Online
Submit a service request online at any time. Technician response and appointments are provided during BC Wide's published hours and are subject to availability.
Online requests accepted 24/7
HVAC247.ca is a 24/7 online HVAC emergency information and service-request centre operated by BC Wide Home Services Ltd, doing business as BC Wide Heating & Air Conditioning.
Service Status
Our online request system is available 24 hours a day. You can submit details about your HVAC problem at any time. Our team reviews requests and returns calls during our published service hours.
Submit a service request online at any time. Technician response and appointments are provided during BC Wide's published hours and are subject to availability.
Request Help Online — Any Time of Day
Submit a No-Heat Request
Furnace, boiler, or heat pump not producing heat? Submit the details online.
Submit a No-Hot-Water Request
Water heater or combi boiler not providing hot water? Let us know.
Submit a Furnace Failure
Furnace will not start, blows cold air, or has an error code.
Submit a Boiler Failure
Boiler leaking, losing pressure, or not firing?
Submit a Heat Pump Failure
Heat pump not heating or cooling properly.
Submit a Water-Heater Problem
Tank or tankless water heater not working or leaking.
Submit Your Request Online Now
Our online form is always available. Provide your details and we will call you back during our service hours.
BC Wide Service Hours
What to Have Ready for Your Online Request
Your equipment type and brand (look for the nameplate)
The model number if visible
Any error code displayed on the equipment
A description of the problem and when it started
Whether heating, cooling, or hot water is affected
Your preferred callback time
Optional: a photo of the equipment and error display
Why BC Wide for Your HVAC Emergency
What Our Customers Say About BC Wide
I recently had to replace the mini split system in my condo. Alan and Hamid arrived precisely on time and had my system replaced and working perfectly the same day. Professional, clean, and efficient — exactly what you want in an HVAC contractor.— Erin N., Vancouver
If I could give BC Wide Home Services and Alan 10 stars, I absolutely would. In the middle of a heat wave, our heat pump failed. They responded same day, diagnosed the problem, and had us back up and running within hours. Exceptional service when we needed it most.— MorningStar S., Burnaby
Great service. Very prompt response after my old furnace quit. I decided on a new Payne high efficiency model. Friendly honest service from this company. Recommended.— John C., Burnaby
Furnace and Heat Pump installed. The team was professional, efficient, patient, courteous and it was reasonable pricing. They explained every step and made sure we understood our new system before they left. Highly recommend.— Michelle H., Vancouver
Since I had them replace my furnace a few years ago, I've used BC Wide for my annual maintenance, and they have been consistently excellent. Reliable, thorough, and their technicians always take the time to explain what they're doing.— Rob C., North Vancouver
I worked with BC Wide to install an AC unit for our house, and the experience was nothing short of excellent. They were professional from start to finish, the installation was clean and on time, and the pricing was transparent and fair.— Hamid B., Coquitlam
Reliable and speedy with responses and service. Very happy I had the pleasure of getting work done by them. Highly recommended.— Mahan Z., Vancouver
We are extremely satisfied with the service that Joe and BC Wide has provided over the years. We were happy with the installation and the excellent customer service that is provided by all staff.— Carlos G., Surrey
On time, on price, polite, satisfied! Everything you want from a service company. They installed our new system efficiently and left the worksite spotless.— Joyce D., Richmond
I highly recommend this company! They had a technician at my home 10 am on the morning I first called. They worked efficiently and swiftly and I had hot water again by the late afternoon.— Catherine D., Vancouver
Exceptional Service — Honest To A Fault, No Ridiculous Upsell, Prices We Can Afford, They Stand Behind Their Products. A true rarity in the home services industry. I will never use anyone else.— David P., Burnaby
Excellent service. Done in a timely manner, great result, and great prices. The technician was knowledgeable and took the time to answer all my questions.— Kevin X., Vancouver
I had a fantastic experience with this company. Alan repaired my heating system and hot water tank, and everything was explained clearly before any work started. Fair pricing and exceptional workmanship.— Jeanne C., Port Moody
These guys have installed my tankless water heater, high efficiency furnace, and did the maintenance on those for 3 years running. Always professional, always on time, always fair. Cannot recommend enough.— Vasili S., Vancouver
BC Wide Home Services installed our new Tosot heat pump. Everyone in the company provided great customer service. The installation was seamless and our home has never been more comfortable.— Susan L., Delta
Important Service Information
While our online request system is available 24 hours a day, technician response and service appointments are provided during BC Wide's published hours. Submitting a request outside of these hours means we will respond when our team is next available.
Immediate Safety
If you smell gas, suspect carbon monoxide, or face an immediate danger, do not use this website. Leave the property immediately and contact emergency services or the gas emergency authority.
Brands We Service
Professional service for all major HVAC brands across Greater Vancouver