HVAC Help Starts Here — 24 Hours a Day Online
Submit a service request online at any time. Technician response and appointments are provided during BC Wide's published hours and are subject to availability.
Online requests accepted 24/7
HVAC247.ca is a 24/7 online HVAC emergency information and service-request centre operated by BC Wide Home Services Ltd, doing business as BC Wide Heating & Air Conditioning.
Service Status
Our online request system is available 24 hours a day. You can submit details about your HVAC problem at any time. Our team reviews requests and returns calls during our published service hours.
Submit a service request online at any time. Technician response and appointments are provided during BC Wide's published hours and are subject to availability.
Request Help Online — Any Time of Day
Submit a No-Heat Request
Furnace, boiler, or heat pump not producing heat? Submit the details online.
Submit a No-Hot-Water Request
Water heater or combi boiler not providing hot water? Let us know.
Submit a Furnace Failure
Furnace will not start, blows cold air, or has an error code.
Submit a Boiler Failure
Boiler leaking, losing pressure, or not firing?
Submit a Heat Pump Failure
Heat pump not heating or cooling properly.
Submit a Water-Heater Problem
Tank or tankless water heater not working or leaking.
Submit Your Request Online Now
Our online form is always available. Provide your details and we will call you back during our service hours.
BC Wide Service Hours
What to Have Ready for Your Online Request
Your equipment type and brand (look for the nameplate)
The model number if visible
Any error code displayed on the equipment
A description of the problem and when it started
Whether heating, cooling, or hot water is affected
Your preferred callback time
Optional: a photo of the equipment and error display
Why BC Wide for Your HVAC Emergency
Important Service Information
While our online request system is available 24 hours a day, technician response and service appointments are provided during BC Wide's published hours. Submitting a request outside of these hours means we will respond when our team is next available.
Immediate Safety
If you smell gas, suspect carbon monoxide, or face an immediate danger, do not use this website. Leave the property immediately and contact emergency services or the gas emergency authority.